People with disabilities
Air Canada offers a number of services for people with disabilities. The identification of your special needs, at the time of booking, will enhance our ability to offer the services that best meet your requirements. Our customer service personnel will gladly describe services available and help make arrangements.
Although we ask for 48 hours notice, we'll make every effort to accommodate requests made within that time frame. Customers should arrive early at the airport to allow ample time for check-in and boarding.
Special services include assistance in:
- registering at the check-in counter
- proceeding to the boarding area
proceeding to the general public area on arrival, or if in the same terminal, to a representative of another carrier
boarding and deplaning
stowing and retrieving luggage and mobility aids
At your request, we will:
- Make periodic inquiries about your needs and attend to them
- Arrange for the use of your own wheelchair until boarding the aircraft and for the delivery of your wheelchair at the gate upon arrival
- Disassemble and package batteries on your motorized wheelchairs, unpack the batteries and reassemble the wheelchair on arrival
- Where space permits, stow your manually operated folding wheelchair in the passenger cabin (feature available on certain aircraft only)
- Stow your small mobility or other aid in the cabin
We will also:
- Assist you in transferring between mobility aids or onto and from the aircraft seat
- Assist you in moving to and from the aircraft washroom (except by carrying) with the use of the on-board wheelchair
- Arrange for alternate transportation for your large mobility aid when travelling on an aircraft with less than 60 seats that cannot accomodate the aid
- Escort customers with intellectual disabilities travelling without an attendant to the aircraft door. We will introduce them to a flight attendant and we will escort them to the person responsible for meeting them on arrival
You can preselect your seat when you make your reservation. To choose one that best suits your needs, Air Canada's computer system has information on the location of seats:
with liftable or removable armrests for ease of transfer to and from an on-board wheelchair and passenger seat
with additional floor space to accommodate a service animal
close to the washrooms and exits
with extra legroom
for customers using stretchers and their attendants
An attendant who accompanies and cares for a customer with a disability during a flight may be able to travel on a reduced fare within North America. Ask your travel agent or call us for more details.
Carriage of Mobility aids
Air Canada will carry the following aids as priority baggage without charge and in addition to the free baggage allowance:
walkers, canes, crutches and braces
prostesis or medical device
Due to special handing of wheelchair batteries, please be sure to mention when making your reservation if you wish to transport an electric wheelchair.
Baggage identification tags
Tags are supplied to all our customers at check-in counters and we ask that you use them to identify your luggage and any equipment, including a wheelchair. A specially-designed tag for wheelchairs alerts our customer service agents whether your chair must be delivered to the aircraft door or the baggage room.
The special needs or condition of a person can be identified by customer service employees through a special notation on the customer's boarding card.
"Medipaks" of oxygen for customers with respiratory conditions are available at an extra charge with 48 hours advance notice. Please contact Air Canada directly.
Safety briefing in alternate format
In addition to an individual safety briefing provided by a crew member prior to flight departure, flight attendants on all aircraft will also offer braille and large print safety cards for passengers who are blind or have a visual impairement.
A passenger access lift available at certain airports allows people in wheelchairs to safely board smaller connector aircraft.
TDD - Reservations
If you have a telecommunications Device for the Deaf (TDD), in Canada and the United States call 1-800-361-8071 toll free.
Certified, professionally trained service animals which are assisting people with disabilities are carried, free of charge, in the passenger cabin at the customer's feet. Flights to Australia, Britain, Hawaii, Hong Kong and New Zealand are the exception.
Air Canada offers specially prepared meals, available on 24 hours notice. If requested, flight attendants may assist by opening packaging, identifying items and cutting food.
In view of the limited demand for stretcher services, as of August 1, 2005, Air Canada will no longer accept stretcher bookings. Requests for this special service will be referred to government approved air ambulance operators.
Washrooms on board
Most aircraft have facilities which are accessible to customers with disabilities. Door handles, grab bars, soap dispensers, faucets, flush controls and call buttons are designed to be operable with minimal single effort. Washrooms on some aircraft are fully accessible to passengers using the on-board wheelchair.
Wheelchairs on board
All Air Canada flights have an on-board wheelchair which can be used to move around the cabin if required.
Personalized computer profile
Frequent travellers who require medical approval prior to air travel will appreciate this special feature. One call to Reservations will eliminate the need for medical approval each time you fly.